1. About these terms
These terms apply to pre-booked private hire journeys arranged with Golden Airport Transfers Service Ltd, Company No. 15576560, licensed by the City of Wolverhampton Council under operator licence PHOP740.
2. Booking requests and confirmation
New booking requests are accepted through this website form or by email at bookings@golden-ats.com. The mobile number shown on this website is for general enquiries and communication regarding an existing confirmed booking. Submitting a request does not create a confirmed booking. A booking is confirmed only when we confirm the journey details and agreed price in writing.
3. Information you must provide
Please provide accurate collection and destination details, travel date and time, passenger numbers, contact details and any relevant flight or cruise information. You should also tell us about luggage, mobility needs, assistance dogs, child-seat requests or any other requirement that may affect the vehicle or journey.
4. Prices and third-party charges
The written quotation will state the journey price and what is included. Our pricing is transparent and there are no hidden charges. We normally aim to include expected tolls, parking and airport collection or drop-off charges in the quotation where they can reasonably be identified in advance. Where a third-party charge cannot be fixed in advance, or changes because of the actual airport, terminal, route, time or duration of parking, it will be charged at the actual cost incurred. We do not add a mark-up to a charge described as being passed on at actual cost. A quotation may also change if you later alter the journey, request additional stops or extra waiting, or otherwise change the agreed service.
5. Payment
Payment may be made by bank transfer or cash, as agreed when the booking is confirmed. Any payment timing or deposit requirement will be stated in the written booking confirmation.
6. Changes, delays and cancellations
Cancellation and waiting charges may apply in some circumstances and can vary according to the individual booking, including factors such as notice given, waiting time, journey type, location, airport or parking arrangements. Where applicable, the relevant charge or charging basis will be stated in the quotation or booking confirmation before the booking is accepted. Any additional charge will be notified to the customer in advance. If a delay affects the planned collection time, we will discuss the available options with you.
7. Passenger conduct and safety
Passengers must follow reasonable safety instructions, use seat belts where required and must not ask the driver to carry more passengers than the vehicle is licensed to carry. We may refuse or end a journey where conduct creates a safety risk, involves unlawful behaviour or causes serious damage or disruption.
8. Luggage and property
Luggage must be suitable for safe carriage and fit within the available space. Capacity depends on the number of passengers and seating layout. Lost property is handled under the operator’s licensing obligations and may be securely retained or disposed of in accordance with those requirements.
9. Accessibility and assistance dogs
Please tell us about accessibility needs before booking so that the journey can be planned appropriately. Assistance dogs are carried in accordance with applicable law and licensing conditions, subject only to a valid medical exemption where permitted.
10. Complaints
If something goes wrong, please email us promptly at enquiries@golden-ats.com. Complaints are recorded and handled under our Complaints Procedure.
11. Personal data
We use personal information to provide quotations, manage bookings, meet licensing obligations, handle complaints and operate the service safely. Please read our Privacy Notice for details.
12. Governing law
These terms are governed by the law of England and Wales. Nothing in these terms affects any consumer rights that cannot lawfully be excluded or limited.