1. Who we are
Golden Airport Transfers Service Ltd is the controller of personal information collected through this website and during enquiries and bookings. Contact: enquiries@golden-ats.com.
2. Information we collect
We may collect your name, contact details, journey details, passenger numbers, luggage information, flight or cruise details, accessibility needs, communications, booking records and complaint information.
3. Why we use it
We use information to provide quotations, arrange and fulfil journeys, communicate with customers, plan passenger safety and accessibility, keep required booking records, handle complaints, comply with licensing requirements and respond to lawful requests from authorities.
4. Lawful bases
Depending on the purpose, we rely on steps taken at your request before entering a contract, performance of a contract, legal obligations, legitimate interests in safely operating the service, and consent where specifically required.
6. Retention
Booking records are generally retained for 12 months where required by operator licensing conditions. Complaint records are generally retained for 12 months. Lost-property records and items may be retained for up to six months in line with licensing requirements. Other information is kept only for as long as necessary for the purpose for which it was collected and any applicable legal requirements.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your data, object to certain processing, and complain to the Information Commissioner’s Office. Some rights are limited where information must be retained by law.
8. Security
We take reasonable steps to keep customer information secure and restrict access to people who need it for the purpose for which it was collected.